Frequently Asked Questions

Q. What are the payment methods?

A.  We accept bank transfer or payment via your debit or credit card. We do not accept Paypal as they are very expensive for all sellers and we would not want to pass this extra cost on to our customers. Paying by card gives you the same protection as Paypal.

Q. How is it best to wash the kits and what do you to do stop the lettering or numbers and logos from peeling ?

A. We strongly recommend hand washing or 30% machine washing. Machine washing may cause damage.We have used the same supplier for 13 years and when they receive the kits from the factory, they use a special heat press machine to 'double heat press.'  This stops this problem and the shirts/ kids kits should last a year or two with no fading or damage. To be honest, this is the only reason we have been successful for over 13 years. You can buy a cheaper replica online, that is produced in China and the letters will peel off after 2 weeks!

Q. Do the kits automatically have the club logo on the shirts and shorts?

A. Yes -  the same as the player's kits. 

Q. What does the term 'badges' relate to?

A. Badges are optional badges that are added to the arm of the shirt. These are usually English Premier League badge or Champions League badge and usually cost £4.

Q. If I want a player's name and number on the back will it look exactly the same as the player wears?

A. Yes, exactly the same font, colour, style.....

Q. If I want my child's name and age printed will it be done in the same style as the players wear?

A. Yes, exactly the same font, colour, style.....

Q. Do the kid's kits come with socks?

A. No, kids kits are just shirts and shorts. Sorry, NO SOCKS . . . .

Q. If I order a kit today, when will it arrive?

A. We normally dispatch between 1-10 days of receiving payment and then usual delivery is 7-14 days from dispatch. All our kits are sent from Thailand and if you wish to return a parcel, it will be sent to Thailand. Please note the returns address will be different to the address on your parcel, so please ask us for the returns address.
Q. Why does it usually take 7-14 days for delivery?

A. Although we are a U.K.owned Company, the kits are shipped from overseas.

Q. Why does it take between 1-10 days for you to dispatch?

A. We do not stock the kits. We order from a supplier and it normally takes them between 1-10 days to deliver to us. Holidays, shirt special name and number printing, weekends, items temporararily out of stock or when we have an unexpectedly large number of orders are all reasons why it can take longer than you might wish for. 

Q. Can I request faster delivery than 7-14 days?

A. The cost is so expensive for express delivery, it defeats the point of buying cheap items from us. If you want the item any faster then I am sorry but our shop is not the one for you.

Q. If I order several kits, will they all arrive at the same time?

A. Not always. Each kit is normally sent individually in its own parcel.  If you order several kits, they are likely to be received on separate days.

Q. What is your refund policy if I am not happy with my item or the size is wrong?

A. If the rare instance arises where we need to offer a refund, we will offer a refund as long as the item is returned in its original condition, with the original tags and packaging and within 14 days of receipt. If the error is ours, e.g, we spelt a name wrong, the kit has a fault or we sent a different size than was ordered, we will pay the cost of the return postage. Please note that kits that has been 'personalised' cannot be returned. This process is expensive and time consuming. If the fault is ours, we will pay the cost of standard airmail delivery (not registered or recorded or express) as we have never not received a parcel sent from the UK as long as customers stick rigidly to the refund details. We will also issue the full refund including the post immediately as soon as we receive the email showing proof of postage, so that the risk of it not arriving is ours, not yours.

Q. Why do you send all parcels Recorded Delivery?

A. Recorded delivery protects you, the customer - for the customer, it means that your parcel is guaranteed to arrive by Royal Mail. If it does not arrive after 30 days we will resend your order free of charge. Please note that if a parcel does not arrive for any reason, we will order a replacement no earlier than 30 days of the initial dispatch. If you want the tracking number of your parcel please just email us and we will provide it. All our parcels to the UK are delivered, tracked, Recorded Delivery by The Royal Mail. 

Q. Will I receive confirmation that my order has been received?

A. Yes, you will receive an email to say that your order has been received. You will then receive an email to say that your order is being processed. You will then receive an email to say that your order has been dispatched.

Q. What happens if the item I order is out of stock?

A. This happens very rarely and you may choose another item from the shop or simply have a full refund.


Q. What happens if I cancel my order within the first 10 days of making payment?

A. Firstly, you can amend your order with no cost at any time BEFORE we have dispatched. But if we have already sent your payment to our suppliers and you cancel within 14 days of making payment, our suppliers will charge £5 or £6, which we will deduct from the refund to you. After 14 days of receiving payment and we have not dispatched, you can cancel with no charge as the fault is ours for slow dispatch.

 Q. What do I do if my parcel has not arrived after 14 days of dispatch?

A. We normally recommend waiting a little longer. After 14 days please email us and we can trace the parcel to let you know when it is likely to arrive. 95% of items arrive within 7-14 days from dispatch date. 

Q  Will I incur a customs or tax charge or import charge?

A. This happens once in a blue moon with parcels sent to the UK. If it ever happens we will resend your order for free.Please dot not pay it, unless it is just a few pounds. However some countries outside of the UK do occasionally charge a customs/import fee which the customer is responsible for. 

Q. What happens if my item is stopped by customs for any reason?

A. Very rarely, UK customs will not release a parcel to Royal Mail for delivery. If this happens we promise we will send a replacement of your choice or issue you with a credit note to be used at any time in the future, on any kids kit or adult shirt. Please note if your parcel is stopped by customs WE WILL NOT ISSUE A REFUND as this is totally beyond our control. Thankfully this is a very rare occurrence, normally one day in a year. Please note that most sellers will not refund or resend the item and just expect you to suffer the loss as it is out of their control. This is most unfair, so promise we will send the item again, free !!

Q. What if I don't see the item I was hoping to order?

A. Please email us at :    and we will do our best to help send you exactly what you want. But please note that all the kids kits that we have available are already shown in the shop.

Q. Do you sell ladies shirts ?

A. No. Not specifically for ladies. Our shirts are for males and females, but please note any name and number printing will be done as per the male players shirts, which may be a different font to the ladies official shirts.

Q. Why do you recommend customers' use a personal email address when registering, as opposed to a works address?

A. We find that sometimes a works email address will treat messages sent by us as spam and therefore you may not see them. This obviously causes a communication problem and you may not see the status of your order or any emails from us.

Q. Why should I buy from your online shop?

A. We have been in the business for over 13 years, which strongly suggests we sell quality products  and treat our customers as we would wish to be treated. Our kids kits and adult shirts are excellent quality and are a fraction of the cost you would normally be charged. We have dealt with the same suppliers for over 14 years. Unfortunately there are many "Rogue Traders" in this Industry who will take your money and not send the items, or send inferior quality items. We are a UK owned Company, we speak the Queen's English and we can be trusted 100%.

Q. What if I have a question that you have not covered?

A. Just email us at: and we will respond within 48 hours. Guaranteed.